# EU sync failure

- Provider: [Linear](https://down.guide/linear)
- Level: confirmed
- Impact: Major outage
- lasted 1h 6m
- started 2026-09-27 10:56 UTC
- eu
- id: DWN-ea0f724272
- Official page: https://linearstatus.com/incidents/01M3H84RKQSXA19XQ0ZGN1DBZ6

## Updates from Linear
### 2026-09-27 10:56 UTC: investigating
We are investigating an outage with our EU server. We'll post updates here as soon as possible.

### 2026-09-27 11:15 UTC: monitoring
We've identified a faulty deployment and a restart has reenabled connections. EU users should be able to access Linear now and changes offline should now be synced. Please reach out to support@linear.app if you are experiencing issues.
Given the scope and impact of the incident, we will follow up with a detailed post-mortem.

### 2026-09-27 12:02 UTC: resolved
The issues affecting EU Linear users from 00:55 to 11:15 UTC today have been resolved and changes made offline should now be synced.
Please reach out to \[support@linear.app\](mailto:support@linear.app) if you are experiencing issues.
We apologize for the downtime and are continuing to implement changes to improve our resilience in the future.

### 2026-10-01 17:50 UTC: resolved
We've published a post mortem with details on this incident including a timeline of events and prevention steps for the future:

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