# Service Issue - Cloud Manager and API

- Provider: [Akamai Cloud (Linode)](https://down.guide/linode)
- Level: confirmed
- Impact: Degraded
- lasted 4d 4h
- started 2026-10-09 03:43 UTC
- Cloud Manager and API
- us
- id: DWN-c5b2d9dd56
- Official page: https://stspg.io/7dns39l8bj64

## Updates from Akamai Cloud (Linode)
### 2026-10-09 03:43 UTC: identified
Our team has identified the issue affecting Cloud Manager logins, where customers may not receive verification codes in some scenarios. We are working quickly to implement a fix and will provide an update as soon as the solution is in place.

### 2026-10-09 05:23 UTC: monitoring
At this time we have been able to correct the issue affecting the Cloud Manager logins. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to receive verification codes please open a Support ticket , call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.

### 2026-10-13 08:03 UTC: resolved
We haven't observed any additional issues with the Cloud Manager logins, and will now consider this incident resolved. If you continue to experience issues receiving verification codes, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.

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