# Impossible to connect to Liveblocks dashboard

- Provider: [Liveblocks](https://down.guide/liveblocks)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 44m
- started 2023-10-30 20:21 UTC
- Website & Dashboard
- id: DWN-954ea7dab3
- Official page: https://stspg.io/lh7rzmxdkyhw

## Updates from Liveblocks
### 2023-10-30 20:21 UTC: investigating
It's currently impossible to sign-in or sign-up to Liveblocks dashboard. We're investigating this issue.

### 2023-10-30 20:33 UTC: identified
A subprocessor outage is causing a failure in the authentication process.

### 2023-10-30 20:34 UTC: monitoring
Subprocessor is now working again. We're monitoring it to ensure it is not failing again.

### 2023-10-30 22:05 UTC: resolved
Subprocessor is now stable

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