# AI Copilots seeing an elevated error rate

- Provider: [Liveblocks](https://down.guide/liveblocks)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 8m
- started 2025-08-29 13:22 UTC
- API
- id: DWN-b14db570f4
- Official page: https://stspg.io/sy2b6k0btz02

## Updates from Liveblocks
### 2025-08-29 13:22 UTC: investigating
We are currently investigating the issue.

### 2025-08-29 13:30 UTC: investigating
Most errors in response generation have been fixed, but responses aren't using knowledge. We're still investigating.

### 2025-08-29 13:44 UTC: identified
We have identified the root cause and are rolling out a fix.

### 2025-08-29 14:11 UTC: monitoring
The fix has been rolled out and we're monitoring the situation.

### 2025-08-29 14:30 UTC: resolved
This incident has been resolved.

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