# Partial data outage on LiveKit Cloud Dashboard

- Provider: [LiveKit Cloud](https://down.guide/livekit)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 38m
- started 2026-05-26 19:53 UTC
- Cloud Dashboard (cloud.livekit.io)
- id: DWN-2ebe204cf8
- Official page: https://stspg.io/3gmwtq5l9m0k

## Updates from LiveKit Cloud
### 2026-05-26 19:22 UTC: investigating
We are investigating reports of Agent Observability not accessible for some sessions.

### 2026-05-26 19:53 UTC: identified
We have identified an issue causing partial data unavailability in LiveKit Cloud Dashboard:
- For some users, Agent Observability is temporarily unavailable for some sessions.
- Some sessions in the 24-hour filter are showing as Active even though they have ended.
A fix has been identified and we are backfilling the missing data.

### 2026-05-26 20:13 UTC: monitoring
A fix has been implemented and we are seeing no more data outage for newly created sessions. We are monitoring the fix and are currently working on backfilling the missing data.

### 2026-05-26 21:32 UTC: resolved
All missing data has now been backfilled and the incident is resolved.

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