# Sessions view not populating in the Cloud Dashboard

- Provider: [LiveKit Cloud](https://down.guide/livekit)
- Level: confirmed
- Impact: Degraded
- lasted 4h 18m
- started 2026-08-03 15:30 UTC
- Cloud Dashboard (cloud.livekit.io)
- id: DWN-52d1376c18
- Official page: https://stspg.io/j1fwdr7gcrf4

## Updates from LiveKit Cloud
### 2026-08-03 15:30 UTC: investigating
We are currently investigating an issue where the sessions view does not populate in the Cloud Dashboard. This issue is specific to the dashboard display; all LiveKit services are operating normally and no sessions or sessions data are affected.

### 2026-08-03 16:51 UTC: investigating
We have traced the underlying issue to a backlog in our data pipeline, and we are continuing to investigate the root cause while working to clear the backlog. This data ingest delay results in the Sessions view returning no results for any time range ending at the current time, including all Quick Ranges options in the dashboard. As a temporary workaround, select "Custom range" and set the end time at least 30 minutes in the past to load your sessions. Real-time connectivity is not affected and no data has been lost.

### 2026-08-03 19:48 UTC: resolved
We have fixed the data pipeline delay and all sessions should be loading now in the Cloud Dashboard.

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