# Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)

- Provider: [LiveKit Cloud](https://down.guide/livekit)
- Level: confirmed
- Impact: Degraded
- lasted 47m
- started 2026-10-05 13:34 UTC
- Europe Central - Cloud Agents
- eu
- id: DWN-6bb4021765
- Official page: https://stspg.io/s05h2lw9fp5m

## Updates from LiveKit Cloud
### 2026-10-05 13:34 UTC: investigating
We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.

### 2026-10-05 13:40 UTC: monitoring
A fix has been implemented and we are monitoring to confirm full recovery.

### 2026-10-05 14:21 UTC: resolved
This incident has been resolved, and we have confirmed full recovery.

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