# Investigating delayed session data ingestion on Cloud Dashboard

- Provider: [LiveKit Cloud](https://down.guide/livekit)
- Level: confirmed
- Impact: Degraded
- lasted 4h 57m
- started 2026-08-19 19:33 UTC
- Cloud Dashboard (cloud.livekit.io)
- id: DWN-78b64b85d7
- Official page: https://stspg.io/g6g9t4p7vkz2

## Updates from LiveKit Cloud
### 2026-08-19 19:33 UTC: investigating
We are currently investigating delayed session data ingestion on Cloud Dashboard. No services appear to be impacted and we don't expect any data to be lost.

### 2026-08-19 21:22 UTC: identified
Sessions data ingest remains delayed for about an hour. It's not impacting other dashboards.
We've identified the source of the slow ingest and are working on a mitigation. We will update again in 30 mins.

### 2026-08-19 21:25 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-08-19 22:07 UTC: identified
The amount of data we are ingesting in the sessions view is outpacing our ability to ingest, thus causing a delay in ingestion. We are pursuing a few mitigations right now including moving to a larger database instance to relieve the processing bottleneck.

### 2026-08-20 00:01 UTC: monitoring
Mitigations have been deployed and we are now catching up to realtime.

### 2026-08-20 00:30 UTC: resolved
This incident has been resolved. Between 19:20 and 00:10 UTC, session data and observability ingestion was delayed by 45-60 min. The root cause has been addressed and data ingestion returned to normal by 00:10 UTC. No data was lost during this window.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).