# Elevated connection failures in Japan

- Provider: [LiveKit Cloud](https://down.guide/livekit)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-07-07 10:30 UTC
- Japan - Real Time Communication
- apac, jp
- id: DWN-9974e23347
- Official page: https://stspg.io/r1bgssn449qk

## Updates from LiveKit Cloud
### 2026-07-06 18:40 UTC: investigating
We are currently investigating increased connection failures affecting our Japan region beginning at 18:18 UTC.

### 2026-07-07 10:30 UTC: resolved
Users connecting to our Japan region experienced elevated connection failures between approximately 18:18 and 18:43 UTC, caused by a network disruption affecting connectivity between our Tokyo data centres. Connectivity was restored by 18:43 UTC.
Update (July 7): After the initial recovery, one replacement media server in Tokyo came online serving only IPv6. From approximately 22:00 UTC on July 6, connections routed to this server failed for clients on networks without IPv6 connectivity. The server was removed from service at 10:30 UTC on July 7, and connection success rates in Japan have returned to normal.

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