# Investigating connection failure and SIP transfer error reports in US East

- Provider: [LiveKit Cloud](https://down.guide/livekit)
- Level: confirmed
- Impact: Degraded
- lasted 31m
- started 2026-06-18 17:09 UTC
- US East - Real Time Communication
- us
- id: DWN-a81cd48fbb
- Official page: https://stspg.io/qh25nt750mzh

## Updates from LiveKit Cloud
### 2026-06-18 17:09 UTC: investigating
We are currently investigating connection failure alerts in US East.

### 2026-06-18 17:32 UTC: monitoring
US East has experienced a networking failure. Traffic was automatically rerouted away from US East within a minute and connection failure errors are back to baseline. The disruption started happening as of 16:47 UTC, and traffic was rerouted at 16:48.
We are continuing to investigate and monitor SIP transfer errors.

### 2026-06-18 17:40 UTC: resolved
TransferSIPParticipant for calls happening in US East required a manual intervention to redirect. That API is fully restored as of 17:18 UTC.
We will follow up with a postmortem as soon as possible.

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