# Investigating longer than usual dashboard loading times

- Provider: [LiveKit Cloud](https://down.guide/livekit)
- Level: confirmed
- Impact: Degraded
- lasted 3h 33m
- started 2026-08-13 20:42 UTC
- Cloud Dashboard (cloud.livekit.io)
- id: DWN-b10bbf1aed
- Official page: https://stspg.io/pn809qn63hyb

## Updates from LiveKit Cloud
### 2026-08-13 20:42 UTC: investigating
We are currently investigating longer than usual dashboard loading times. No services appear to be impacted and we don't expect any data to be lost.

### 2026-08-13 21:34 UTC: monitoring
We are seeing a 5-10 minute delay in loading some sessions, but we are confident that no data is being lost. We are currently monitoring and will update again once ingestion times have returned to baseline.

### 2026-08-14 00:15 UTC: resolved
We have resolved the incident as session load times have returned to baseline.

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