# Degraded Connectivity Issues – EU (Frankfurt)

- Provider: [LiveKit Cloud](https://down.guide/livekit)
- Level: confirmed
- Impact: Degraded
- lasted 2h 24m
- started 2026-04-01 10:37 UTC
- Europe Central - TURN, Europe Central - Real Time Communication
- eu
- id: DWN-ba65cd6d16
- Official page: https://stspg.io/g2cm7rm912n3

## Updates from LiveKit Cloud
### 2026-04-01 10:37 UTC: monitoring
We identified degraded connection errors affecting a small percentage of requests to Real Time Communication and TURN services in our EU (Frankfurt) region. Automatic retries prevented applications from experiencing failures. A fix has been implemented and we are actively monitoring to confirm stability.

### 2026-04-01 13:01 UTC: resolved
This incident has been resolved.

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