# Intermittent connection timeouts in the Frankfurt region

- Provider: [LiveKit Cloud](https://down.guide/livekit)
- Level: confirmed
- Impact: Degraded
- lasted 1h 4m
- started 2026-10-16 10:55 UTC
- Europe Central - Real Time Communication
- eu
- id: DWN-d301908659
- Official page: https://stspg.io/dqmd6knx66n1

## Updates from LiveKit Cloud
### 2026-10-16 10:55 UTC: investigating
We are investigating intermittent timeouts when establishing new connections to our Frankfurt (EU) region. A small percentage of connection attempts may time out. We are working on a mitigation and will post an update as soon as possible.

### 2026-10-16 11:15 UTC: monitoring
We have applied a mitigation and new connections should no longer time out. We are monitoring to confirm that connection times have returned to normal.

### 2026-10-16 11:59 UTC: resolved
This incident is resolved. Connections to the Frankfurt region have returned to normal.

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