# LiveKit Cloud incident history

- **LiveKit Cloud**: [Disconnections and failed connections in multiple regions](https://down.guide/livekit/DWN-48855375ef) (Degraded; lasted 0m; started 2026-10-31 07:43 UTC; US East - Ingress, US West - Ingress, US West - Real Time Communication +8; ca, eu, me, us)
- **LiveKit Cloud**: [Investigating failing calls and RoomService API failures in US East and dashboard issues](https://down.guide/livekit/DWN-83c24a5330) (Degraded; lasted 1h 32m; started 2026-10-28 23:47 UTC; Cloud Dashboard (cloud.livekit.io), US East - SIP, US Central - SIP +2; us)
- **LiveKit Cloud**: [Increased join latency in US East and US Central](https://down.guide/livekit/DWN-c880c87484) (Degraded; lasted 42m; started 2026-10-20 23:09 UTC; US Central - Real Time Communication, US East - Real Time Communication; eu, us)
- **LiveKit Cloud**: [Investigating reports of elevated API failures in Chicago region](https://down.guide/livekit/DWN-e0293e5de9) (Degraded; lasted 32m; started 2026-10-19 17:02 UTC; US Central - Real Time Communication; us)
- **LiveKit Cloud**: [Degraded SIP Performance in US West](https://down.guide/livekit/DWN-13c0e16fac) (Degraded; lasted 1h 26m; started 2026-10-16 16:04 UTC; US West - SIP; us)
- **LiveKit Cloud**: [Intermittent connection timeouts in the Frankfurt region](https://down.guide/livekit/DWN-d301908659) (Degraded; lasted 1h 4m; started 2026-10-16 10:55 UTC; Europe Central - Real Time Communication; eu)
- **LiveKit Cloud**: [Observability upload and Agent Simulations failures](https://down.guide/livekit/DWN-6402d14ee4) (Major outage; lasted 3h 43m; started 2026-10-13 10:01 UTC; Cloud Dashboard (cloud.livekit.io); us)
- **LiveKit Cloud**: [Investigating delayed cloud agent builds in US East](https://down.guide/livekit/DWN-f3960ac73f) (Degraded; lasted 1h 6m; started 2026-10-06 03:46 UTC; US East - Cloud Agents; us)
- **LiveKit Cloud**: [Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)](https://down.guide/livekit/DWN-6bb4021765) (Degraded; lasted 47m; started 2026-10-05 13:34 UTC; Europe Central - Cloud Agents; eu)
- **LiveKit Cloud**: [Monitoring reports of intermittently increased API latency impacting Egress, Ingress, and SIP](https://down.guide/livekit/DWN-11d3ead132) (Degraded; lasted 1h 5m; started 2026-09-15 22:10 UTC; Global Egress, Global Ingress, Global SIP)
- **LiveKit Cloud**: [Investigating reports of intermittently increased API latency impacting Egress, Ingress, and SIP](https://down.guide/livekit/DWN-e6352d70bd) (Degraded; lasted 1h 12m; started 2026-09-15 17:04 UTC; Global Egress, Global Ingress, Global SIP)
- **LiveKit Cloud**: [Cloud Dashboard, Analytics Services, and Billing API failures](https://down.guide/livekit/DWN-be4a642ded) (Partial outage; lasted 2h 58m; started 2026-09-15 12:31 UTC; Cloud Dashboard (cloud.livekit.io), US West - Analytics Ingestion; us)
- **LiveKit Cloud**: [Some sessions incorrectly shown as active](https://down.guide/livekit/DWN-6408accc60) (Degraded; lasted 0m; started 2026-09-08 08:45 UTC)
- **LiveKit Cloud**: [Identified increased agent join latencies in eu-central](https://down.guide/livekit/DWN-35e84b5e95) (Degraded; lasted 1h 36m; started 2026-09-05 23:36 UTC; Europe Central - Cloud Agents; eu, us)
- **LiveKit Cloud**: [Investigating reports of one-way audio issues in LiveKit Phone Numbers](https://down.guide/livekit/DWN-1e26fa201e) (Degraded; lasted 20m; started 2026-09-02 21:25 UTC; Global SIP)
- **LiveKit Cloud**: [LiveKit dashboard failing to load](https://down.guide/livekit/DWN-7953c4d8f7) (Partial outage; lasted 3h 41m; started 2026-09-02 08:15 UTC; Cloud Dashboard (cloud.livekit.io); us)
- **LiveKit Cloud**: [Elevated inference errors — US East](https://down.guide/livekit/DWN-93459e4eff) (Degraded; lasted 1h 38m; started 2026-08-26 10:44 UTC; us)
- **LiveKit Cloud**: [Agent session analytics displaying incorrect values in EU Central and India regions](https://down.guide/livekit/DWN-7d8c9490dc) (Degraded; lasted 4h 3m; started 2026-08-24 10:11 UTC; India - Analytics Ingestion, Europe Central - Analytics Ingestion; eu, in)
- **LiveKit Cloud**: [Egress recordings terminated early in US East](https://down.guide/livekit/DWN-b1ac4a8d33) (Degraded; lasted 0m; started 2026-08-23 21:00 UTC; us)
- **LiveKit Cloud**: [Investigating reports of elevated egress & connector API errors](https://down.guide/livekit/DWN-8c839126d6) (Degraded; lasted 37m; started 2026-08-20 21:10 UTC; Global Egress; us)
- **LiveKit Cloud**: [Investigating delayed session data ingestion on Cloud Dashboard](https://down.guide/livekit/DWN-78b64b85d7) (Degraded; lasted 4h 57m; started 2026-08-19 19:33 UTC; Cloud Dashboard (cloud.livekit.io))
- **LiveKit Cloud**: [Investigating reports of failed SIP Transfer calls in US East](https://down.guide/livekit/DWN-fb26546600) (Degraded; lasted 1h 12m; started 2026-08-17 18:10 UTC; US East - SIP; us)
- **LiveKit Cloud**: [Hosted agent builds failing in US East](https://down.guide/livekit/DWN-9026dbee0b) (Degraded; lasted 1h 51m; started 2026-08-14 21:10 UTC; US East - Cloud Agents; us)
- **LiveKit Cloud**: [Investigating longer than usual dashboard loading times](https://down.guide/livekit/DWN-b10bbf1aed) (Degraded; lasted 3h 33m; started 2026-08-13 20:42 UTC; Cloud Dashboard (cloud.livekit.io))
- **LiveKit Cloud**: [Investigating alerts for increased timeout error rates on ListParticipants APIs](https://down.guide/livekit/DWN-bb6fe27078) (Degraded; lasted 1h 35m; started 2026-08-12 18:34 UTC)
- **LiveKit Cloud**: [A percentage of cross-region calls between US West and US Central not completing](https://down.guide/livekit/DWN-cf8bb4f31b) (Degraded; lasted 1h 5m; started 2026-08-07 21:22 UTC; us)
- **LiveKit Cloud**: [Elevated error rate on LiveKit Inference (google/gemma-4-31b-it)](https://down.guide/livekit/DWN-8fa7d9dc4d) (Degraded; lasted 7h; started 2026-08-06 19:51 UTC; Global Inference)
- **LiveKit Cloud**: [Elevated timeouts on LiveKit Inference (google/gemma-4-31b-it)](https://down.guide/livekit/DWN-a629e93fc9) (Degraded; lasted 1h 26m; started 2026-08-04 20:45 UTC; Global Inference)
- **LiveKit Cloud**: [Sessions view not populating in the Cloud Dashboard](https://down.guide/livekit/DWN-52d1376c18) (Degraded; lasted 4h 18m; started 2026-08-03 15:30 UTC; Cloud Dashboard (cloud.livekit.io))
- **LiveKit Cloud**: [Intermittent webhook delivery failures](https://down.guide/livekit/DWN-2a841125ca) (Degraded; lasted 0m; started 2026-07-30 22:55 UTC)
- **LiveKit Cloud**: [Investigating longer than usual dashboard loading times](https://down.guide/livekit/DWN-6ab836c68b) (Degraded; lasted 3h 32m; started 2026-07-30 18:53 UTC; Cloud Dashboard (cloud.livekit.io))
- **LiveKit Cloud**: [Elevated SIP API error rates in the London region](https://down.guide/livekit/DWN-2711f7fb91) (Degraded; lasted 0m; started 2026-07-28 14:46 UTC; eu)
- **LiveKit Cloud**: [Elevated connectivity issues in US West](https://down.guide/livekit/DWN-0fcd60ba7d) (Degraded; lasted 0m; started 2026-07-27 17:00 UTC; us)
- **LiveKit Cloud**: [Increased egress latency and media connection interruptions in London region](https://down.guide/livekit/DWN-a8c5b022ee) (Degraded; lasted 0m; started 2026-07-23 08:00 UTC; eu)
- **LiveKit Cloud**: [Elevated RoomService API error rates in London](https://down.guide/livekit/DWN-3e81afe8dc) (Degraded; lasted 52m; started 2026-07-14 09:49 UTC; United Kingdom - Real Time Communication; eu)
- **LiveKit Cloud**: [Elevated connection failures in Japan](https://down.guide/livekit/DWN-9974e23347) (Degraded; lasted 0m; started 2026-07-07 10:30 UTC; Japan - Real Time Communication; apac, jp)
- **LiveKit Cloud**: [Connection failures and SIP transfer errors in US Central](https://down.guide/livekit/DWN-4dbc4ed0a5) (Partial outage; lasted 1h 35m; started 2026-06-22 13:05 UTC; US Central - SIP, US Central - Real Time Communication; us)
- **LiveKit Cloud**: [Partial Outage in LiveKit Cloud Dashboard](https://down.guide/livekit/DWN-d69d49440d) (Degraded; lasted 1h 21m; started 2026-06-18 17:49 UTC; Cloud Dashboard (cloud.livekit.io); us)
- **LiveKit Cloud**: [Investigating connection failure and SIP transfer error reports in US East](https://down.guide/livekit/DWN-a81cd48fbb) (Degraded; lasted 31m; started 2026-06-18 17:09 UTC; US East - Real Time Communication; us)
- **LiveKit Cloud**: [Elevated rate of egress ending early in India region](https://down.guide/livekit/DWN-00a1786f80) (Degraded; lasted 10h 54m; started 2026-06-16 09:49 UTC; India - Egress; in)
- **LiveKit Cloud**: [Intermittent errors for Google Gemini models via Inference](https://down.guide/livekit/DWN-19afaf3831) (Degraded; lasted 5h 54m; started 2026-06-11 17:52 UTC; Global Inference)
- **LiveKit Cloud**: [Elevated errors for Google Gemini models via Inference](https://down.guide/livekit/DWN-087c223ef0) (Degraded; lasted 0m; started 2026-06-11 15:30 UTC)
- **LiveKit Cloud**: [Certain dashboard services partially unavailable](https://down.guide/livekit/DWN-4866bad8a1) (Degraded; lasted 0m; started 2026-06-11 13:00 UTC)
- **LiveKit Cloud**: [Elevated latency in Hyderabad region](https://down.guide/livekit/DWN-757d7a0dc2) (Degraded; lasted 2h 2m; started 2026-06-05 09:06 UTC; India - SIP, India - Ingress; apac, in)
- **LiveKit Cloud**: [Degraded SIP Connectivity in India](https://down.guide/livekit/DWN-4a569a4cf0) (Degraded; lasted 0m; started 2026-06-03 20:00 UTC; in, me)
- **LiveKit Cloud**: [Degraded Connectivity in US Central](https://down.guide/livekit/DWN-acd74ef560) (Degraded; lasted 1h 12m; started 2026-06-02 14:05 UTC; US Central - SIP; us)
- **LiveKit Cloud**: [Elevated Reports of Participant Connection Latency and Errors In US East Region](https://down.guide/livekit/DWN-9de4484b84) (Major outage; lasted 5h 20m; started 2026-05-28 14:53 UTC; US East - Real Time Communication; us)
- **LiveKit Cloud**: [Partial data outage on LiveKit Cloud Dashboard](https://down.guide/livekit/DWN-2ebe204cf8) (Partial outage; lasted 1h 38m; started 2026-05-26 19:53 UTC; Cloud Dashboard (cloud.livekit.io))
- **LiveKit Cloud**: [Network instability in Frankfurt](https://down.guide/livekit/DWN-108d63d348) (Degraded; lasted 20h 11m; started 2026-05-22 20:26 UTC; eu)
- **LiveKit Cloud**: [Intermittent connectivity disruptions in US regions](https://down.guide/livekit/DWN-133d2b6d28) (Degraded; lasted 9h 53m; started 2026-05-15 16:57 UTC; us)
- **LiveKit Cloud**: [Brief cross-region connectivity disruption in US East](https://down.guide/livekit/DWN-8ffd946c0e) (Degraded; lasted 0m; started 2026-05-07 21:15 UTC; us)
- **LiveKit Cloud**: [Outbound SRTP calls are failing](https://down.guide/livekit/DWN-b6f9b1422a) (Partial outage; lasted 3h 18m; started 2026-05-06 19:46 UTC; Global SIP)
- **LiveKit Cloud**: [Cloud Agents experiencing deployment failures in US East](https://down.guide/livekit/DWN-c48330a5cb) (Degraded; lasted 5h 40m; started 2026-05-06 04:01 UTC; US East - Cloud Agents; us)
- **LiveKit Cloud**: [Investigating SIP participant timeouts and signalling connection errors](https://down.guide/livekit/DWN-3171fb9922) (Degraded; lasted 4d 20h; started 2026-04-24 18:12 UTC; India - Real Time Communication, Australia - Real Time Communication, Singapore - Real Time Communication +3; apac, au, in, us)
- **LiveKit Cloud**: [Rejected INVITEs in US East](https://down.guide/livekit/DWN-9a306f6c01) (Degraded; lasted 0m; started 2026-04-22 13:00 UTC; us)
- **LiveKit Cloud**: [Increased Latency in RoomService APIs, brief period of higher error rate](https://down.guide/livekit/DWN-1b0210b06c) (Partial outage; lasted 4h 45m; started 2026-04-15 23:23 UTC; Global Real Time Communication; us)
- **LiveKit Cloud**: [LiveKit Cloud Dashboard Missing Observability Sessions](https://down.guide/livekit/DWN-36c2cef72d) (Degraded; lasted 0m; started 2026-04-08 16:18 UTC; Cloud Dashboard (cloud.livekit.io))
- **LiveKit Cloud**: [LiveKit Cloud Dashboard Down](https://down.guide/livekit/DWN-7dd3570abd) (Major outage; lasted 9m; started 2026-04-03 17:13 UTC; Cloud Dashboard (cloud.livekit.io))
- **LiveKit Cloud**: [Degraded Connectivity Issues – EU (Frankfurt)](https://down.guide/livekit/DWN-ba65cd6d16) (Degraded; lasted 2h 24m; started 2026-04-01 10:37 UTC; Europe Central - TURN, Europe Central - Real Time Communication; eu)
- **LiveKit Cloud**: [Analytics updates on Cloud Dashboard are delayed](https://down.guide/livekit/DWN-86a0701bda) (Degraded; lasted 9h 35m; started 2026-03-30 11:26 UTC; Cloud Dashboard (cloud.livekit.io))
- **LiveKit Cloud**: [Degraded Performance LiveKit Cloud dashboard](https://down.guide/livekit/DWN-ae3620e93d) (Degraded; lasted 36m; started 2026-03-30 09:09 UTC; Cloud Dashboard (cloud.livekit.io))
- **LiveKit Cloud**: [Subset of SIP Outbound Call Failures in US East](https://down.guide/livekit/DWN-92bbca9f69) (Degraded; lasted 0m; started 2026-03-23 18:00 UTC; us)
- **LiveKit Cloud**: [MCP server returning errors](https://down.guide/livekit/DWN-ea46b39b99) (Degraded; lasted 0m; started 2026-03-18 18:30 UTC)
- **LiveKit Cloud**: [Real time communication service degradation in Mumbai](https://down.guide/livekit/DWN-ca915a73c6) (Degraded; lasted 0m; started 2026-03-18 11:25 UTC; apac)
- **LiveKit Cloud**: [Increased participant subscription failures](https://down.guide/livekit/DWN-73aa6ffd85) (Degraded; lasted 0m; started 2026-03-14 00:56 UTC)
- **LiveKit Cloud**: [Inbound SIP (Twilio/UDP) Degradation \| US East](https://down.guide/livekit/DWN-de88bb639f) (Degraded; lasted 0m; started 2026-03-02 10:30 UTC; us)

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