# Currently down in EU and NA

- Provider: [LlamaCloud](https://down.guide/llamaindex)
- Level: confirmed
- Impact: Major outage
- lasted 2h 53m
- started 2026-03-01 13:31 UTC
- LlamaParse API, LlamaParse API
- eu, us
- id: DWN-293d07b189
- Official page: https://stspg.io/r99bpmdybdby

## Updates from LlamaCloud
### 2026-03-01 13:31 UTC: investigating
We are currently investigating the issue

### 2026-03-01 13:52 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-01 13:53 UTC: identified
We have identified the issue, EU is now back online, US will be soon up.

### 2026-03-01 14:23 UTC: monitoring
We have identify the issue and deploy a fix. Service are going back to normal progressively

### 2026-03-01 14:28 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-03-01 16:24 UTC: resolved
This incident has been resolved.

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