# Major service degradation due to AWS outage

- Provider: [LlamaCloud](https://down.guide/llamaindex)
- Level: confirmed
- Impact: Major outage
- lasted 13h 29m
- started 2025-10-20 15:46 UTC
- LlamaParse API, LlamaParse UI
- id: DWN-422082aee2
- Official page: https://stspg.io/x0vymgc6t8cf

## Updates from LlamaCloud
### 2025-10-20 15:46 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-10-20 19:46 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-10-21 04:22 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-10-21 05:15 UTC: resolved
This incident has been resolved.

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