# AWS outage - some llamacloud services may be degraded

- Provider: [LlamaCloud](https://down.guide/llamaindex)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 49m
- started 2025-10-20 09:31 UTC
- LlamaParse API
- id: DWN-55762b6a88
- Official page: https://stspg.io/t4j0tzvwtk5f

## Updates from LlamaCloud
### 2025-10-20 09:31 UTC: investigating
We are currently investigating this issue.

### 2025-10-20 10:36 UTC: monitoring
AWS is still not 100% up, but LlamaCloud seems to be running smoothly now. We're still waiting on AWS to confirm everything is solved on their side.

### 2025-10-20 12:20 UTC: resolved
This incident has been resolved.

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