# Elevated Parsing Error Rates and Latency

- Provider: [LlamaCloud](https://down.guide/llamaindex)
- Level: confirmed
- Impact: Major outage
- lasted 3h 45m
- started 2025-10-14 15:12 UTC
- id: DWN-6f315e9da1
- Official page: https://stspg.io/kdhdphqd5v82

## Updates from LlamaCloud
### 2025-10-14 15:12 UTC: investigating
We are currently investigating this issue.

### 2025-10-14 15:17 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-14 18:57 UTC: resolved
This incident has been resolved.

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