# Degraded Performance: Elevated Error Rates

- Provider: [LlamaCloud](https://down.guide/llamaindex)
- Level: confirmed
- Impact: Degraded
- lasted 20m
- started 2025-09-24 22:00 UTC
- LlamaParse API, LlamaParse API, LlamaParse UI +1
- id: DWN-ef9628cee2
- Official page: https://stspg.io/0lys0ngp3ryl

## Updates from LlamaCloud
### 2025-09-24 22:00 UTC: investigating
LlamaCloud is currently experiencing elevated error rates, we are investigating the issue.

### 2025-09-24 22:01 UTC: investigating
We are continuing to investigate this issue.

### 2025-09-24 22:02 UTC: investigating
We are continuing to investigate this issue.

### 2025-09-24 22:06 UTC: investigating
We are continuing to investigate this issue.

### 2025-09-24 22:20 UTC: resolved
This incident has been resolved.

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