# Indexing Delay

- Provider: [Loggly](https://down.guide/loggly)
- Level: confirmed
- Impact: Major outage
- lasted 2h 8m
- started 2021-08-24 13:59 UTC
- Indexing Data, Alerts
- id: DWN-8ce498b04c
- Official page: https://stspg.io/cblhw7qw68jv

## Updates from Loggly
### 2021-08-24 13:59 UTC: investigating
Our engineers have identified an issue with log ingestion starting at 6:50 AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

### 2021-08-24 14:07 UTC: identified
The issue has been identified and a fix is being implemented.

### 2021-08-24 14:43 UTC: identified
We are continuing to work on a fix for this issue.

### 2021-08-24 15:11 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2021-08-24 16:07 UTC: resolved
This incident has been resolved.

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