# Account usage data missing

- Provider: [Loggly](https://down.guide/loggly)
- Level: confirmed
- Impact: Partial outage
- lasted 20h 36m
- started 2024-07-24 16:56 UTC
- Account Usage
- id: DWN-9a88fe7245
- Official page: https://stspg.io/7pglc6ygyh0x

## Updates from Loggly
### 2024-07-24 16:56 UTC: investigating
We experienced an issue with our volume data reporting service and are working on restoring it.

### 2024-07-24 20:08 UTC: identified
The issue has been identified and a fix is being implemented.

### 2024-07-25 04:42 UTC: identified
A fix is still being implemented and the next update will be 06:00 UTC

### 2024-07-25 06:16 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-07-25 08:50 UTC: monitoring
We are continuing to monitor.

### 2024-07-25 13:32 UTC: resolved
This incident has been resolved.

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