# Partial indexing delay

- Provider: [Loggly](https://down.guide/loggly)
- Level: confirmed
- Impact: Partial outage
- lasted 3d 13h
- started 2021-04-22 17:38 UTC
- Indexing Data
- id: DWN-d185a25eec
- Official page: https://stspg.io/657p4wxmln38

## Updates from Loggly
### 2021-04-22 17:38 UTC: investigating
We have identified an issue with processing some data predominantly sent via Snap Agent to Loggly. All incoming data continues to be received and stored. Our engineers are implementing a fix, in the meantime processing of problematic logs is delayed and they won't be searchable until the issue is resolved.

### 2021-04-23 09:37 UTC: identified
The issue has been identified and a fix is being implemented.

### 2021-04-26 07:02 UTC: resolved
This incident has been resolved.

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