# Session Ingestion Delays

- Provider: [LogRocket](https://down.guide/logrocket)
- Level: confirmed
- Impact: Partial outage
- lasted 12h 14m
- started 2021-06-03 15:52 UTC
- Session Collection, Alerts
- id: DWN-6cae634925
- Official page: https://stspg.io/rc3j8g46gyy9

## Updates from LogRocket
### 2021-06-03 15:52 UTC: investigating
We are currently investigating an issue with session ingestion.

### 2021-06-03 16:40 UTC: identified
The issue impacting ingestion has been identified. Session ingestion is currently delayed.

### 2021-06-03 16:51 UTC: monitoring
A fix has been implemented. We are monitoring closely as we begin to process pending sessions.

### 2021-06-03 18:13 UTC: monitoring
We are continuing to monitor as we process pending sessions. We expect session ingestion to be real-time within the hour, followed by secondary processing and alerting.

### 2021-06-03 18:59 UTC: identified
A new issue has been identified and we're working with our vendor to resolve the issue so we can resume processing of delayed sessions.

### 2021-06-03 23:09 UTC: monitoring
Operations have been restored with our primary search cluster. We have resumed processing of delayed sessions.

### 2021-06-04 01:55 UTC: monitoring
Primary session processing is now real-time. Secondary processing of session data continues, and will complete over the next hours.

### 2021-06-04 04:06 UTC: resolved
Systems have remained stable while continuing to process the backlog of events. We estimate secondary processing will be live in the next 6 hours.

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