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LogRocket

Processing delays impacting a subset of metrics and filters

Degraded Lasted 21h 12m · started · LogRocket's page

Level
confirmed
Worst impact
Degraded
Components
Dashboard, Issues, Metrics
Down Index
28of 100

What to do

  • Check whether you use LogRocket Dashboard, Issues, Metrics. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 21h 12m it lasted.

    Anything that failed between 2023-05-10 15:00 UTC and 2023-05-11 12:12 UTC may need a replay.
  • Subscribe to LogRocket's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=logrocket works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from LogRocket 6

  1. investigating

    We are investigating processing delays that impacts a small subset of metrics and filters. Session collection is not impacted, and the majority of metrics and filters are not impacted by the processing delay. We will update as we identify and work to resolve the processing delay.

    provider

  2. identified

    We have identified an issue causing the performance degradation and are working with a vendor to resolve the issue.

    provider

  3. identified

    Processing systems are now up-to-date, but we are continuing to investigate and monitor the service causing the original delay.

    provider

  4. identified

    We are continuing efforts with our vendor to resolve a stability issue with a secondary search database.

    provider

  5. monitoring

    We are working with our vendor to implement a resolution to our secondary search databases stability issues and expect to have the issue resolved completely in the next few hours.

    provider

  6. resolved

    After working with our vendor we believe things stabilized overnight. We will be monitoring throughout the day on Thursday.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7ef27f6b80

Is LogRocket still down?

No, this incident was resolved 2023-05-11 12:12 UTC. For LogRocket's live state, see https://down.guide/logrocket.

How long did it last?

21h 12m, from 2023-05-10 15:00 UTC to 2023-05-11 12:12 UTC, by the times LogRocket posted.

What was affected?

LogRocket named Dashboard, Issues, Metrics.

What caused it?

LogRocket hasn't published a root cause. If it does, it shows here.

Where does this come from?

LogRocket's official status page, https://status.logrocket.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.