# Ingestion and slow search results

- Provider: [LogRocket](https://down.guide/logrocket)
- Level: confirmed
- Impact: Degraded
- lasted 11h 4m
- started 2023-08-09 14:09 UTC
- Dashboard, Issues, Metrics +1
- id: DWN-fd05441da6
- Official page: https://stspg.io/v2j5hp65f4sb

## Updates from LogRocket
### 2023-08-09 14:09 UTC: investigating
We are investigating an issue with one of our search databases. Ingestion into this system is currently delayed, and loading data on the dashboard may be slow or timeout.
Session Data collection is not impacted.

### 2023-08-09 17:07 UTC: investigating
We are continuing to investigate this issue.

### 2023-08-09 20:45 UTC: identified
Our vendor has identified a root cause and we are working to restore the search database to full performance.

### 2023-08-09 23:21 UTC: monitoring
System performance has been restored. We are continuing to monitor as we work through the remaining backlog of events to process.

### 2023-08-10 00:32 UTC: monitoring
We are continuing to monitor for any further issues.

### 2023-08-10 01:13 UTC: resolved
This incident has been resolved.

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