# US-EAST: Some customers are experiencing an issue when accessing Grafana UI

- Provider: [Logz.io](https://down.guide/logzio)
- Level: confirmed
- Impact: Major outage
- lasted 2h 4m
- started 2025-09-30 22:01 UTC
- Metrics Visualizations and Dashboards
- us
- id: DWN-ac9fe6f779
- Official page: https://stspg.io/jz1w8wgk94xh

## Updates from Logz.io
### 2025-09-30 22:01 UTC: investigating
We are currently investigating this issue.

### 2025-09-30 22:23 UTC: investigating
We are continuing to investigate this issue.

### 2025-09-30 22:44 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-09-30 22:47 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-09-30 22:52 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-10-01 00:05 UTC: resolved
This incident has been resolved.

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