# Loom Intermittent Issues

- Provider: [Loom](https://down.guide/loom)
- Level: confirmed
- Impact: Partial outage
- lasted 24m
- started 2025-08-15 19:35 UTC
- Recording, Viewing, Authentication +1
- id: DWN-03178fa3da
- Official page: https://stspg.io/6kqchm2vgds6

## Updates from Loom
### 2025-08-15 19:35 UTC: identified
We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.

### 2025-08-15 19:50 UTC: monitoring
We have identified the cause of the issues and we are monitoring recovery.

### 2025-08-15 19:58 UTC: resolved
Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.

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