# Customers unable to checkout with loom monthly plans

- Provider: [Loom](https://down.guide/loom)
- Level: confirmed
- Impact: Degraded
- lasted 27m
- started 2025-04-14 19:07 UTC
- id: DWN-04f3c2f9a4
- Official page: https://stspg.io/hdw2wvq67gr6

## Updates from Loom
### 2025-04-14 19:07 UTC: identified
Customers are unable to choose a monthly plan when upgrading or purchasing from loom.com. We are investigating this issue.

### 2025-04-14 19:30 UTC: monitoring
A fix has been implemented and we are monitoring the results

### 2025-04-14 19:34 UTC: resolved
This issue is now resolved and customers can checkout as expected.

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