# Issues with Recording on Loom Chrome Extension

- Provider: [Loom](https://down.guide/loom)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-09-08 21:46 UTC
- id: DWN-1cdc7c4042
- Official page: https://stspg.io/tfrcg1hwrlj8

## Updates from Loom
### 2025-09-08 21:46 UTC: resolved
From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.

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