- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Recording, Viewing, Authentication, Loom AI
- Down Index
- 52of 100
What to do
Check whether you use Loom Recording, Viewing, Authentication, Loom AI. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 7m it lasted.
Anything that failed between 2025-11-19 22:32 UTC and 2025-11-20 05:39 UTC may need a replay.Subscribe to Loom's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=loom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Loom 4
- identified
We are aware of some customers that are experiencing no audio when viewing their Loom recordings. Our team has identified this issue and is working urgently to restore the audio for these recordings. Please rest assured that the audio has been recorded correctly, and we expect this to be fully available when this incident is resolved. New recordings are no longer impacted by this issue. We will provide an update within two hours with our progress as the team continues to investigate.
provider
- identified
Our team believes that we have identified the cause of the issue impacting audio during playback of videos for some customers. As mentioned in our previous updates, new recordings will be working as expected, however videos recorded between 19 Nov 16:51 UTC and 19 Nov 21:30 UTC are expected to be impacted by this issue. A fix for this issue to restore audio to these recordings is now being developed and tested, and we expect to have further update within 2 hours on progress for this resolution.
provider
- identified
The fix to resolve issues on audio recordings impacted by this incident is now being prepared for deployment. Currently the expected duration of the rollout is 3 hours, at which point we expect the audio from the impacted recordings to be fully restored. We will provide further update at that time with the progress of the restoration and provide any additional information that may be required.
provider
- resolved
The rollout of the fix for impacted videos without audio has now completed. Customers should now be able to review existing videos without audio and see that it has been properly restored. If you are continuing to see any issues with playback of your videos, please reach out to Loom support for assistance. We apologize for any inconvenience caused by this issue.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9a05ab80df
Is Loom still down?
No, this incident was resolved 2025-11-20 05:39 UTC. For Loom's live state, see https://down.guide/loom.
How long did it last?
7h 7m, from 2025-11-19 22:32 UTC to 2025-11-20 05:39 UTC, by the times Loom posted.
What was affected?
Loom named Recording, Viewing, Authentication, Loom AI.
What caused it?
Loom hasn't published a root cause. If it does, it shows here.
Where does this come from?
Loom's official status page, https://loom.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.