# Delay in email metric processing

- Provider: [Loops](https://down.guide/loops)
- Level: confirmed
- Impact: Degraded
- lasted 1h 34m
- started 2026-09-11 13:16 UTC
- App
- id: DWN-4a8b820ff8
- Official page: https://stspg.io/lg8b1rcdp2dn

## Updates from Loops
### 2026-09-11 13:16 UTC: investigating
Email metrics may be slow to appear or not appear on refresh. We are currently investigating the issue.

### 2026-09-11 14:40 UTC: identified
We're continuing to make progress processing a backlog of email metrics.

### 2026-09-11 14:49 UTC: resolved
The metrics processing pipeline has caught up. No metrics were lost, this was only a delay in processing.

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