# Primary database outage

- Provider: [Loops](https://down.guide/loops)
- Level: confirmed
- Impact: Partial outage
- lasted 39m
- started 2024-09-16 14:16 UTC
- Loops, API, Campaigns +3
- id: DWN-7ec52ca833
- Official page: https://stspg.io/jb1msfpccyny

## Updates from Loops
### 2024-09-16 14:16 UTC: investigating
We are currently investigating this issue.

### 2024-09-16 14:32 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-09-16 14:37 UTC: monitoring
We are continuing to monitor for any further issues.

### 2024-09-16 14:54 UTC: monitoring
We are continuing to monitor for any further issues.

### 2024-09-16 14:54 UTC: resolved
This incident has been resolved.

### 2024-09-16 14:55 UTC: postmortem
A misconfiguration by our database vendor prevented our database from restarting successfully. The misconfiguration was identified and remedied.
Campaigns scheduled to send during the outage are now sent.
Loop emails scheduled to send during the outage are now sent.
Transactional emails or API calls made during the outage window need to be retried.

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