# Incident with lucid.app

- Provider: [Lucid](https://down.guide/lucid)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 10m
- started 2022-09-28 14:00 UTC
- Document List (US), Lucidchart Homepage, Document Editor (US) +2
- us
- id: DWN-63f91a0fde
- Official page: https://stspg.io/vqqrhlr3t5bw

## Updates from Lucid
### 2022-09-28 14:00 UTC: investigating
We are investigating the issue.

### 2022-09-28 14:20 UTC: investigating
We have identified the root cause of the issue and are working to resolve it.

### 2022-09-28 15:17 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2022-09-28 15:44 UTC: monitoring
After monitoring, the fix has partially resolved the incident. We are actively working to fully resolve the incident.

### 2022-09-28 16:05 UTC: monitoring
A second fix is implemented and we are monitoring for further issues.

### 2022-09-28 16:10 UTC: resolved
This incident has been resolved.

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