# Document service instability

- Provider: [Lucid](https://down.guide/lucid)
- Level: confirmed
- Impact: Operational
- lasted 0m
- started 2019-02-13 14:15 UTC
- us
- id: DWN-7fb5c468a4
- Official page: https://stspg.io/3vv42dv1t6pb

## Updates from Lucid
### 2019-02-13 14:15 UTC: resolved
At 4:56 a.m. Mountain Time our Lucidchart services entered into a degraded state, causing users to be inconsistently able to access or edit diagrams. Our system immediately alerted us to these errors and our engineers began working on a fix until we were able to get our document services up and running again within 2 hours.
We have identified the root cause as a misconfigured thread pool. We have fixed the thread pool and have also started an internal audit to ensure that we do not have any other thread pools in a similar state.

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