# Errors connecting to smtp.eu.mailgun.org

- Provider: [Mailgun](https://down.guide/mailgun)
- Level: confirmed
- Impact: Partial outage
- lasted 10h 24m
- started 2025-03-17 09:20 UTC
- API, SMTP, Outbound Delivery +1
- eu
- id: DWN-01ca8f811a
- Official page: https://stspg.io/zp2z9276bw6r

## Updates from Mailgun
### 2025-03-17 09:20 UTC: investigating
We are currently investigating this issue.

### 2025-03-17 09:48 UTC: investigating
We are continuing to investigate this issue.

### 2025-03-17 10:29 UTC: investigating
We are continuing to investigate this issue.

### 2025-03-17 11:56 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-03-17 14:22 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-03-17 15:02 UTC: monitoring
A mitigation has been put in place and SMTP / Inbound email processing in our EU region is back to full working behavior.

### 2025-03-17 18:43 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-03-17 19:44 UTC: resolved
This incident has been resolved.

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