# US Region(s): Elevated SMTP Connection Latency / Timeouts

- Provider: [Mailgun](https://down.guide/mailgun)
- Level: confirmed
- Impact: Degraded
- lasted 3h 42m
- started 2024-09-30 20:47 UTC
- SMTP
- us
- id: DWN-30f804885a
- Official page: https://stspg.io/384qrrlkz0rm

## Updates from Mailgun
### 2024-09-30 20:47 UTC: investigating
We are currently experiencing elevated timeouts when sending email via SMTP in US regions. Investigation is underway.

### 2024-09-30 23:38 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-10-01 00:29 UTC: resolved
This incident has been resolved.

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