# Log retrieval errors in the US region - Provider: [Mailgun](https://down.guide/mailgun) - Level: confirmed - Impact: Degraded - lasted 6h 55m - started 2026-06-23 09:14 UTC - Events & Logs - us - id: DWN-fa1673ead1 - Official page: https://stspg.io/4h0f8p404svz ## Updates from Mailgun ### 2026-06-23 09:14 UTC: investigating Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers. ### 2026-06-23 09:30 UTC: identified The issue has been identified and a fix is being implemented. ### 2026-06-23 10:04 UTC: identified We are continuing to work on a fix for this issue. ### 2026-06-23 10:41 UTC: identified We are continuing to work on a fix for this issue. ### 2026-06-23 11:19 UTC: identified We are continuing to work on a fix for this issue. ### 2026-06-23 12:07 UTC: identified We are continuing to work on a fix for this issue. ### 2026-06-23 13:10 UTC: identified We are continuing to work on a fix for this issue. ### 2026-06-23 14:13 UTC: identified We are continuing to work on a fix for this issue. ### 2026-06-23 14:52 UTC: identified We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally. ### 2026-06-23 15:25 UTC: identified We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally. ### 2026-06-23 15:56 UTC: monitoring A fix has been implemented and we are monitoring the results. ### 2026-06-23 16:09 UTC: resolved This incident has been resolved. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).