# Template builder reports into 500 error page

- Provider: [Mailjet](https://down.guide/mailjet)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 24m
- started 2022-09-12 14:48 UTC
- Mailjet Embedded
- id: DWN-0420537808
- Official page: https://stspg.io/fn6rcqhnqlg5

## Updates from Mailjet
### 2022-09-12 14:48 UTC: investigating
We are currently investigating the issue

### 2022-09-12 14:54 UTC: identified
The issue has been identified and a fix is being implemented.

### 2022-09-12 19:41 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2022-09-12 20:11 UTC: resolved
This incident has been resolved.

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