# Delays in emails processing and general app.mailjet.com login issues

- Provider: [Mailjet](https://down.guide/mailjet)
- Level: confirmed
- Impact: Partial outage
- lasted 7h 44m
- started 2025-09-30 10:21 UTC
- Mailjet App, Website (Mailjet.com), SEND API +3
- id: DWN-a4bf066ea1
- Official page: https://stspg.io/625p6jlt20h7

## Updates from Mailjet
### 2025-09-30 10:21 UTC: investigating
We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.

### 2025-09-30 10:36 UTC: investigating
We are continuing to investigate this issue.

### 2025-09-30 11:12 UTC: identified
We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.

### 2025-09-30 14:54 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-09-30 16:09 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-09-30 17:44 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-09-30 18:05 UTC: resolved
The incident has been resolved. Any missing statistics during the incident haven't been lost and will show up in the statistics page later today.

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