# Messages experiencing delays in their delivery

- Provider: [Mailjet](https://down.guide/mailjet)
- Level: confirmed
- Impact: Degraded
- lasted 5h 46m
- started 2023-06-22 15:59 UTC
- Outgoing SMTP
- id: DWN-c01c91b2fa
- Official page: https://stspg.io/kmzy7y4d3v4s

## Updates from Mailjet
### 2023-06-22 15:59 UTC: identified
Engineers have identified the issue and are continuing to work on a resolution.

### 2023-06-22 16:16 UTC: identified
Engineers continue to work on the issue and are restarting services which may temporarily impact other services.

### 2023-06-22 17:59 UTC: identified
We are continuing to work on a fix for this issue.

### 2023-06-22 19:00 UTC: identified
The issue has been remediated and systems are beginning to process normally, but outbound mail is still delayed. Next update in one hour.

### 2023-06-22 20:13 UTC: identified
A resolution has been put in place and systems are stabilized. We are still processing outbound mail queues and customers may still see delays in outbound email.

### 2023-06-22 20:57 UTC: monitoring
We are continuing to monitor outbound mail queues and will provide the next update when outbound mail is being delivered within normal thresholds.

### 2023-06-22 21:44 UTC: resolved
This incident has been resolved.

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