# Message Sending Delay

- Provider: [Mailjet](https://down.guide/mailjet)
- Level: confirmed
- Impact: Degraded
- lasted 4h 5m
- started 2023-12-11 15:23 UTC
- Outgoing SMTP
- id: DWN-f8971dd2ca
- Official page: https://stspg.io/47lxr6tdrfrl

## Updates from Mailjet
### 2023-12-11 15:23 UTC: investigating
We are currently investigating this issue.

### 2023-12-11 16:14 UTC: investigating
We are continuing to investigate this issue.

### 2023-12-11 16:30 UTC: identified
The issue has been identified and a fix is being implemented.

### 2023-12-11 17:05 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-12-11 18:15 UTC: monitoring
Different fixes are being implemented and we are monitoring the results.

### 2023-12-11 18:31 UTC: monitoring
Remediation is still in progress and outbound mail continues to be delayed.

### 2023-12-11 19:28 UTC: resolved
This incident has been resolved.

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