Facebook Lead Ads Error: "Unsupported get request. Object with ID "..." does not exist, cannot be loaded due to missing permissions or does not support this operation"

What to do

• Check whether you use Make eu1.make.com, eu2.make.com, us1.make.com, us2.make.com and 2 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 21h 40m it lasted.

  Anything that failed between 2026-05-13 08:19 UTC and 2026-05-14 05:59 UTC may need a replay.

• Subscribe to Make's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=make works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Make 3

1. identifiedMay 13, 2026, 8:19 AM UTC

   We've identified that Meta API is experiencing issues impacting Facebook Leads* data and payloads. Our team created a bug report and escalated this to Meta team and awaiting their confirmation & resolution of the ongoing issue. We are actively monitoring the situation and will update you as soon as we have an update or more information available.

   provider

2. monitoringMay 13, 2026, 1:27 PM UTC

   Facebook Lead Ads API traffic is looking stable for now. We keep monitoring the situation and awaiting confirmation from Meta about situation being fully resolved

   provider

3. resolvedMay 14, 2026, 5:59 AM UTC

   Meta has resolved the issue on their end, and API traffic has returned to normal state. Your Facebook Lead Ads scenarios should now be working as expected, and new leads from Facebook will resume flowing through without issues. If you are still experiencing issues, do not hesitate to contact our support.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.