# Loging to the platform is not available

- Provider: [Make](https://down.guide/make)
- Level: confirmed
- Impact: Major outage
- lasted 10h 45m
- started 2025-12-19 00:17 UTC
- eu1.make.com, eu2.make.com, us1.make.com +4
- id: DWN-cf245de15a
- Official page: https://stspg.io/5h3vvzdtb02w

## Updates from Make
### 2025-12-19 00:17 UTC: investigating
We are experiencing issues with login to the platform.
We are investigating the issue.

### 2025-12-19 00:22 UTC: investigating
Webhooks and scenario executions are working fine.

### 2025-12-19 00:55 UTC: investigating
Investigation of the issue is still ongoing.

### 2025-12-19 01:34 UTC: identified
Issue has been identified and we are currently working on a fix.

### 2025-12-19 01:57 UTC: identified
Fix has been identified.
We are currently working on recovery.

### 2025-12-19 02:45 UTC: identified
Recovery of the service is in progress.
Login to the Make interface is working on following zones:
eu1.make.com
us1.make.com
us2.make.com
eu1.make.celonis..com
us1.make.celonis.com

### 2025-12-19 02:48 UTC: identified
Login to Make interface on eu2.make.com restored

### 2025-12-19 03:28 UTC: monitoring
Service is restored. 
We are currently backfilling execution logs from the window of 1:00 CET – 4:30 CET. While core functionality is unaffected, you may notice a delay in log visibility for that specific timeframe as processing continues.

### 2025-12-19 11:02 UTC: resolved
Backfilling of missing execution logs was successfully finished.
All systems are fully operational and all executions logs should be visible in the system.

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