Skip to main content
Mapbox

Authentication errors on Matrix, Optimization, and Directions APIs

Partial outage Lasted 0m · started · Mapbox's page

Level
confirmed
Worst impact
Partial outage
Down Index
18of 100

What to do

  • Check whether your product depends on Mapbox. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

    Anything that failed between 2024-01-25 23:10 UTC and 2024-01-25 12:30 UTC may need a replay.
  • Subscribe to Mapbox's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=mapbox works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mapbox 1

  1. resolved

    Between approximately 12:15UTC and 13:50UTC on 2023-01-025, some users of the Matrix, Optimization, and Directions API in some regions may have received HTTP 401 authentication errors while using the services. The issue has been identified and resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7cff08cb6b

Is Mapbox still down?

No, this incident was resolved 2024-01-25 12:30 UTC. For Mapbox's live state, see https://down.guide/mapbox.

How long did it last?

0m, from 2024-01-25 23:10 UTC to 2024-01-25 12:30 UTC, by the times Mapbox posted.

What caused it?

Mapbox hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mapbox's official status page, https://status.mapbox.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.