# Maps API errors

- Provider: [Mapbox](https://down.guide/mapbox)
- Level: confirmed
- Impact: Major outage
- lasted 4h
- started 2023-06-13 19:20 UTC
- API, Mapbox Traffic Data, Traffic Congestion Visual Layer
- id: DWN-db500d3ef6
- Official page: https://stspg.io/bf6dpb3nhpc8

## Updates from Mapbox
### 2023-06-13 19:20 UTC: investigating
Offline map downloads and Mapbox Tiling Service are showing high error rates

### 2023-06-13 19:37 UTC: investigating
We are investigating degraded generation of Live Mapbox Traffic predications and delivery to customers.

### 2023-06-13 19:56 UTC: investigating
We are continuing to investigate this issue.

### 2023-06-13 20:07 UTC: investigating
We are investigating degraded refreshing of Traffic Maps V1 in some regions. Users of Traffic Maps V1 may experience stale traffic that does not reflect the current conditions on the road.

### 2023-06-13 20:24 UTC: investigating
We are continuing to investigate the issues with Mapbox Tiling Service, Mapbox Traffic, and Offline Map downloads.

### 2023-06-13 20:40 UTC: monitoring
We are seeing decreased error rates for the Mapbox Tiling Service and Offline Map downloads. We will continue to monitor the services.

### 2023-06-13 21:33 UTC: monitoring
Live traffic prediction has recovered but delivery of live traffic to Mapbox Speeds customers is still degraded.

### 2023-06-13 22:24 UTC: monitoring
Delivery of Mapbox Traffic Data to customers and Traffic Maps V1 have recovered. We continue to monitor both services.

### 2023-06-13 23:20 UTC: resolved
This incident has been resolved.

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