Static Images API degradation

What to do

• Check whether you use Mapbox API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 19h 54m it lasted.

  Anything that failed between 2024-05-17 00:04 UTC and 2024-05-17 19:58 UTC may need a replay.

• Subscribe to Mapbox's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mapbox works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mapbox 6

1. investigatingMay 17, 2024, 12:04 AM UTC

   We are investigating image quality degradation on the Static Images API

   provider

2. investigatingMay 17, 2024, 1:14 AM UTC

   This issue impacts Static API requests for styles using the mapbox.mapbox-terrain-dem-v1 tileset. Not all requests are impacted and the issue is sporadic. We are continuing to investigate the cause of the issue.

   provider

3. investigatingMay 17, 2024, 3:17 PM UTC

   We are still investigating image quality degradation on the Static Images API

   provider

4. identifiedMay 17, 2024, 3:33 PM UTC

   We have identified the cause of the image degradation. However, given the nature of the issue, we do not anticipate a fix to be rolled out imminently. We will provide more updates on timeline as we have them.

   provider

5. resolvedMay 17, 2024, 7:58 PM UTC

   We have identified the root cause of this issue and have a clear path forward, but expect the rollout to take some time. We are closing this status but will post updates as fixes are available.

   provider

6. postmortemMay 22, 2024, 3:02 PM UTC

   The issue with 3D Terrain distortion has been mitigated and fixes have been shipped to all Static Image and Tile endpoints.

   provider

Corrections

None so far.

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