# Static Images API degradation

- Provider: [Mapbox](https://down.guide/mapbox)
- Level: confirmed
- Impact: Degraded
- lasted 19h 54m
- started 2024-05-17 00:04 UTC
- API
- id: DWN-dca0644865
- Official page: https://stspg.io/n9xwv3m8bhns

## Updates from Mapbox
### 2024-05-17 00:04 UTC: investigating
We are investigating image quality degradation on the Static Images API

### 2024-05-17 01:14 UTC: investigating
This issue impacts Static API requests for styles using the mapbox.mapbox-terrain-dem-v1 tileset. Not all requests are impacted and the issue is sporadic. We are continuing to investigate the cause of the issue.

### 2024-05-17 15:17 UTC: investigating
We are still investigating image quality degradation on the Static Images API

### 2024-05-17 15:33 UTC: identified
We have identified the cause of the image degradation. However, given the nature of the issue, we do not anticipate a fix to be rolled out imminently. We will provide more updates on timeline as we have them.

### 2024-05-17 19:58 UTC: resolved
We have identified the root cause of this issue and have a clear path forward, but expect the rollout to take some time. We are closing this status but will post updates as fixes are available.

### 2024-05-22 15:02 UTC: postmortem
The issue with 3D Terrain distortion has been mitigated and fixes have been shipped to all Static Image and Tile endpoints.

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