# Salesforce.com down, customer support impacted

- Provider: [Marqeta](https://down.guide/marqeta)
- Level: confirmed
- Impact: Degraded
- lasted 10h 43m
- started 2026-09-16 11:08 UTC
- id: DWN-11ed2e1218
- Official page: https://stspg.io/46gf9hx9hxj8

## Updates from Marqeta
### 2026-09-16 11:08 UTC: identified
SalesForce is experiencing an outage that affects ability to raise ticket via our Support Portal and introduce delay in response from our Support Team. If you have any time sensitive request that require attention, please raise it to support@marqeta.com, or escalate via your Account Manager. For any incidents, please use 911@marqeta.com.

### 2026-09-16 16:56 UTC: monitoring
Salesforce has reported their incident is considered resolved at this time. Marqeta engineers are continuing to observe to ensure all support systems have returned to normal function.

### 2026-09-16 21:50 UTC: resolved
Support systems are restored.

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