# Delay in Receiving Visa Clearing Files

- Provider: [Marqeta](https://down.guide/marqeta)
- Level: confirmed
- Impact: Degraded
- lasted 5h 10m
- started 2026-06-29 13:12 UTC
- Payment Processing
- id: DWN-3428b34a9d
- Official page: https://stspg.io/3765ygf6ptvw

## Updates from Marqeta
### 2026-06-29 13:12 UTC: investigating
On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Our team is engaging Visa to actively investigate the root cause and provide the files in a timely manner.
A follow-up notification with more detail will be sent when we receive context from Visa.

### 2026-06-29 13:53 UTC: investigating
On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Visa has addressed an internal issue and has successfully sent the files. This will result in a ~3 hour delay for clearing processing and reporting. We will update this space again once the delay has been addressed, or upon any notable change in status.

### 2026-06-29 18:21 UTC: resolved
All delayed files have been processed.

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