# DataVisor Portal Access Issue

- Provider: [Marqeta](https://down.guide/marqeta)
- Level: confirmed
- Impact: Degraded
- lasted 1h 45m
- started 2026-10-29 20:58 UTC
- Risk & Disputes
- id: DWN-ea02c50ce3
- Official page: https://stspg.io/0222lr6nqynr

## Updates from Marqeta
### 2026-10-29 20:58 UTC: investigating
Marqeta engineers are investigating an issue affecting access to the DataVisor portal for a subset of customer programs. Affected users may receive a 403 Forbidden error when trying to log in. Card authorizations and transaction decisioning are not affected. This impacts portal access only.
Our team is actively working to identify the root cause. A new update will be provided as soon as new information becomes available

### 2026-10-29 22:32 UTC: identified
Marqeta engineers have identified a recent deployment as the root cause of the issue preventing access to the DataVisor portal, where a subset of customer programs may receive a 403 Forbidden error upon login. The engineering team is actively rolling back the deployment to restore portal access. We will provide our next update once restoration is confirmed.

### 2026-10-29 22:43 UTC: resolved
The issue affecting access to the DataVisor portal for a subset of customer programs has been resolved. Affected users may have received a 403 Forbidden error when logging in. Marqeta engineers rolled back a recent deployment and confirmed that portal access has been restored.

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